I know this has been written about before but it just happened to me. I have an 06 Outlander 800 max and love it. I was deer hunting (killed a little fork-n-horn) this weekend and pulled a long slow uphill in low gear (outside temp 95 degrees F) and when I go to the top I noticed my left side plastic was melting and dripping on to the exhaust pipe. The engine was not over heating, apparently just extremely hot exhaust pipe. When I got back to camp I pulled the seat and the bottom of the seat was melted and had dripped on the frame.
I have read a few of the other threads and there seems to be upgraded heat shield for this. Apparently Can-Am was replacing these and the damaged parts under warranty as early as mid 2006. I wish I would have known that then.
I have contacted the dealer and BRP and they will not cover these parts since my warranty expired in April. I don't see this as a warranty issue as much as a safety issue. BRP said there is no recall so they can't help. Ironically there is a recall for the back brake lever that is a "safety issue" and I should have this done ASAP. So, apparently BRP does not think it is a safety concern if your ATV is on FIRE but the "possible" dragging of the rear brake is. I think this is BS. Very poor custome service. They knew about this problem in 06 and corrected it on the 08 models and above but they won't even send me an upgraded heat shield that retails for $13 to keep an otherwise satisfied custome happy. I'm NOT happy. Sorry for the rant. Here are my questions:
Has anyone had these items replaced outside of warranty? If so how was it resolved?
Does anyone have a contact in BRP with the authority to help me out?
I have a part # for the 08 models heat shield of 707600437...priced between $87-$105 and also what looks like the exact same part from an 09 of 707600567 for between $13-$18. Is there a difference, why such a big price difference?
Any help, insight, or resolution would be greatly appreciated.
Again I love my ATV I just want BRP to do the right thing.
Thanks,
ghg5
I have read a few of the other threads and there seems to be upgraded heat shield for this. Apparently Can-Am was replacing these and the damaged parts under warranty as early as mid 2006. I wish I would have known that then.
I have contacted the dealer and BRP and they will not cover these parts since my warranty expired in April. I don't see this as a warranty issue as much as a safety issue. BRP said there is no recall so they can't help. Ironically there is a recall for the back brake lever that is a "safety issue" and I should have this done ASAP. So, apparently BRP does not think it is a safety concern if your ATV is on FIRE but the "possible" dragging of the rear brake is. I think this is BS. Very poor custome service. They knew about this problem in 06 and corrected it on the 08 models and above but they won't even send me an upgraded heat shield that retails for $13 to keep an otherwise satisfied custome happy. I'm NOT happy. Sorry for the rant. Here are my questions:
Has anyone had these items replaced outside of warranty? If so how was it resolved?
Does anyone have a contact in BRP with the authority to help me out?
I have a part # for the 08 models heat shield of 707600437...priced between $87-$105 and also what looks like the exact same part from an 09 of 707600567 for between $13-$18. Is there a difference, why such a big price difference?
Any help, insight, or resolution would be greatly appreciated.
Again I love my ATV I just want BRP to do the right thing.
Thanks,
ghg5