Call a lawyer phil. That would be my first thought, not join a forum and waste your time bitchin. Good luck............

 

Gee thanks. Could have done without the "bitchin" response. My post was intended to inform people of the poor support from Can Am's warranty department. The more places I post my "concerns" the more apt they are to remedy the situation.

 

The more places I post my "concerns" the more apt they are to remedy the situation.

Which is the only reason you joined the site. You got the **** end of the stick. Sucks. Coming on a Can-AM specific forum to tell everyone not to buy Can-AMs? Come on dude. I'm willing to bet there's a slew of people here who have had OUTSTANDING dealings with BRP on warranty issues. At the end of the day, BRP got their money. Cash, trade, wife swap, 30 year mortgage. No difference to them. As Mike said, lawyer up. :smilietwocents:

 

I would be p!ssed off too, but you will accomplish more with a lawyer than you will posting.

 

I currently own three gades, and had a fourth. Nothing but praise to Can Am for building a quality product. Never a problem, and they take a ton of abuse. So, you got a lemon, it happens. Sounds like your dealer is incompetent. As other members here stated, consult an Attorney. . And, if you do, I hope you win, if your situation is factual.

 

AS mike said, lawyer up. Very important to document all dealings with the dealer and corporate BRP. Check your lemon laws. Every brand has it's share of defective units. This is where the dealer makes a big difference and it sounds like you got a poor dealer and an incompetent mechanic.

Switching dealers may help matters.

 

Thank you for the positive input. I believed Can Am made quality products so I sold my Polaris to buy one. The dealer has been great but they are limited to following directions from BRP. I'll call BRP again tomorrow to make a final attempt to resolve the situation before contacting an attorney. I didn't post the entire story because most wouldn't be interested but when my machine first failed it caught on fire with my 2 1/2 year old still strapped in it. So my complaint goes a little further than just getting a "lemon" machine.

Again, thanks to those that were more supportive and allowed me to rant.

 

First of all a 2-1/2 year old should not have been in it to begin with these are not power wheels. The seats and seat belt will not properly restrain a 2-1/2 year old. Where is child services????

So just because you had a bad experience everyone else in this world should stop buying Can Am? There is always more to the story when people blow up their machines you need to take it up with a dealer and Can Am.

By the way post a picture of your Commander which I am sure you don't own.

 

Thank you for the positive input. I believed Can Am made quality products so I sold my Polaris to buy one. The dealer has been great but they are limited to following directions from BRP. I'll call BRP again tomorrow to make a final attempt to resolve the situation before contacting an attorney. I didn't post the entire story because most wouldn't be interested but when my machine first failed it caught on fire with my 2 1/2 year old still strapped in it. So my complaint goes a little further than just getting a "lemon" machine.

Again, thanks to those that were more supportive and allowed me to rant.

First of all a 2-1/2 year old should not have been in it to begin with these are not power wheels. The seats and seat belt will not properly restrain a 2-1/2 year old. Where is child services????

So just because you had a bad experience everyone else in this world should stop buying Can Am? There is always more to the story when people blow up their machines you need to take it up with a dealer and Can Am.

By the way post a picture of your Commander which I am sure you don't own.

Children's services? Are you for real?

Having grown up on a farm I was on equipment much bigger than a side by side before I was 3. Does that mean my parents were incompetent? No!! Machines aren't dangerous, its the people that makes the machine dangerous. A little common sense goes a long way. I was taught how to SAFELY operate farm equipment at an early age. Its just the way of life when you make a living off the land. I don't live on a farm anymore but my kids have been raised around one and have been on the same equipment I grew up on. Both my boys got their first Honda ATV for their 4th birthday. My oldest has been mowing grass (supervised) on a rider since he was 6. I have engrained common sense in them from day one and taught them how to SAFELY operate motorized equipment. At 10 and 12 years old they are more proficient on ATVs than many adults I have met in my life. Same goes with riding mowers. My oldest boy changes the oil and greases his own machine as well as our mower. He understands how they work, the dangers associated with them, and the consequences that can come about if he doesn't respect them at all times. So if the OP deserves to have children services called for taking his 2 year old around the property for a ride I suppose I should be sitting in the penitentiary.

Damn straight! My kids had their first rides before they could walk! That's what's wrong with the world to many jack wagons worrying about everyone else's business. :th_smiliepullhair: My first off road vehicle was a 198? Honda big red 200 at the age of 5. But some people are dunces and need told what's good for them. :th_smiliefrustrated

 

the forum is part for ranting! we deserve a place to vent. The problem is all manufacturers know why we buy these things. Most of us abuse them beyond reasonable. mine has been rolled 3 times smashed into a tree sunk in the mud I cant count the times and turns right over and runs (after some repairs of course) . I have yet to find a machine on the trails that will keep up with it. I have yet to meet Vforce John and his Brute but my Can Am eats stock Brutes they no longer even try.

 

You are not the only person to have the exact same issues with a commander. Do a Google search. Pretty much each other person with same issues , got theirs fixed by getting an Attorney.

 

He doesn't have any pix. Or a machine.

 

I agree that the first place you should start is an attorney, especially If you truly did have thermal events occur. These types of failures whether they are tune or electrical specific will not fall on def ears. HOWEVER, if you have added ANY sort of tuner or exhaust you have opened a hole for your case to fall thru. But, BRP would still have to prove beyond a shadow of doubt that the modification did cause the issue to be exempt from responsibily. This is assuming the machine is still under warranty. There are so many unknowns that you have either failed to or chose not mention which can skew the view point or outcome.

If you want your case to have any sort of validity, adding more detail such as pictures, hours/mileage, modifications (if any), detailed description of the failure, dialog with BRP, etc., would help.

If it were me, I would avoid the Internet and the use of such forums for ranting until all other professional and/or legal avenues have been expelled. Remember, if they are not at fault and you are making false statements in a public forum such as this one, they could come after you for slander. More than likely they have better attorneys than you, so be careful.

FWIW, I have made reviews on multiple sites for products that either performed as mentioned in the manufacturers description or they did not. I make it a point to keep all written documents in a file in the event a company chooses to seek litigation. There is nothing wrong with a truthful review but be sure to document and cover your ass.

 

I have bitched about CanAm/BRP customer service and how they have treated me when I had a problem with my 2015 Outlander L 450.

The rear axle broke before the first service, why, well they couldn't tell me why it broke but they knew it wasn't their fault.

I'm a little butt hurt about it and it does feel good to vent about it but they know that I won't be suing them over a 300.00 axle.

I will tell you that Yamaha would have replaced the axle.

I was a service manager for a CanAm, Yamaha, Suzuki, Kawasaki dealer and I have delt with all of them and Yamaha is the best company when it comes to caring about their customers.

AHHHH feels good to vent!!! :yahoo:

 

I run an auto repair shop and I'll tell you this, When It comes to customer service, you get out what you put in if your on the customer side of the counter. What I mean by that is if you have a issue with any work done or a part that failed I will jump through the hoop for you as long as you treat me with respect. If you came in pissed off at the world I will try and calm you dawn and resolve the situation as quick as possible. If you can't be calmed down and continue to bitch, yell , swear, or what ever at me I start to care less and less about your problem. I will politely ask you to leave and come back with a new attitude so we can work through the situation. If they keep screaming at me I walk away. Almost everyone has come back, treated me with respect and we have dealt with their issue. Those people have also become some of my best customers over the years.

What I'm getting at is perhaps your approach started things off on the wrong foot. We are all human! We all make mistakes! We all have a job to do and in these situations there are hoops to jump through for the shop. Shops do not stay open by doing warranty work. The warranty labor payed to the shop is always less than the shop hourly rate. If warranty work (parts and labor) are denied by the manufacture then the guy holding the wrench just worked for free. That is why we document everything and play "50 questions" with the customer. It's important for you to realize that when you get your car/bike/ snowmobile, or whatever back repaired, you get it back right away. It some times takes weeks or months for the shop to get reimbursed for the repair, if at all by the manufacture. None of us like to work for free.

 

First step would be to start calling other dealers and bring your machine to one that can work with you. If that fails, call a lawyer or your insurance company and let them deal with the BRP. I've had nothing but positive experiences with both BRP and my dealer with any issues I've had being resolved pretty quickly.

 

Phil,

How did you make out?

 

I would like to know as well

 

Still waiting on photos...........

 

You won't see any as this was a BOGUS POST from the get go. BRP builds vehicles that are tested to limits beyond reasonable use. I'm on the 3rd one and no complaints from the company or the dealership I bought from. If it was a fire, BRP would be on that like fly's on a rib roast. Let this one die PLEASE!